Interpreter FAQs

WHO DO I CONTACT IF I HAVE INVOICE QUESTIONS?

billing@networkinterpretingservice.com

WHAT IS THE PAY SCHEDULE?

Payments are put in the payment queue after 37 days and are processed on Fridays.

WHAT IS THE BEST WAY TO NOTE/COMMUNICATE MY AVAILABILITY?

Email availability@networkinterpretingservice.com advising us when to mark you out for ongoing or one time blocks of time.  You will not receive any reply from that address but someone will take care of blocking out the time on your availability grid.  You may also text 858-799-0123 with the same information if that is more convenient for you.

WHY IS IT IMPORTANT THAT I EITHER ACCEPT OR DECLINE QUERIES?

So that we can get your availability up to date and confirm you are still alive and getting our messages.

WHAT DO I DO IF MY TEAM DOES NOT SHOW UP?

How you manage everything on the job site is YOUR business but we suggest that you shoot us a text message or email so we can support you.

HOW DO I KNOW WHETHER MY APPOINTMENT PAYS MILEAGE?

If you login to Gridcheck and click on “Travel Charges” you will be able to insert your mileage in the “Miles” column for those jobs on the list where the customer pays mileage.  For customers that don’t pay mileage the boxes will be greyed out.  For customers that don’t pay mileage our standard practice is to include this information in the appointment confirmation.

IF I COVER AN APPOINTMENT ALONE THAT SHOULD BE TEAMED, MAY I REQUEST 
ADDITIONAL COMPENSATION?

Yes.  Sometimes we are able get time and a half for you; not typically double-time.

HOW DO I SHARE PERTINENT CLIENT INFORMATION SO THAT IT GETS PASSED ON TO FUTURE INTERPRETERS TO ASSIST IN SERVING THE CLIENT?

Later in the evening, after most jobs,  you will get a request for feedback emailed to you.  Include the information there or in a separate email to us.  Try to reference the job number when possible.

WHAT DO I DO IF MY CLIENT DOES NOT SHOW UP ON TIME?

If your client is a no-show please let us know.   
Reasoning: 
— There may be a misunderstanding about time or location which we can act on —
— We may be able to find out if the client is almost there or confirm otherwise — 
— We almost always have reporting obligations to the organizational customer which we can’t satisfy if no-shows are not reported.  This especially applies to educational settings and larger organizations where the department that submitted the request for service doesn’t have eyes on the receiving end of the service. —

WHAT DO I DO IF I AM RUNNING BEHIND AND WILL POSSIBLY BE LATE TO MY APPOINTMENT?

Communicate with us and allow us to support you.

WHO MONITORS THE MAIN EMAIL ADDRESS?

The individual staff monitoring support@networkinterpretingservice.com varies from hour to hour.

WHAT DOES THE CHECK ENVELOPE LOOK LIKE?

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