Interpreter FAQs
billing@networkinterpretingservice.com
Payments are put in the payment queue after 37 days and are processed on Fridays unless otherwise negotiated.
Email availability@networkinterpretingservice.com with a message such as block me out from X to X time on Y date(s). You will not receive any reply from from us but your availability grid will be magically marked up in a few minutes. You may also text 858-799-0123 with the same information if that is more convenient for you, or vocalize it like a walkie-talkie to our WhatsApp.
We would prefer you tell us which time to black out, rather than which time to mark you as open. If you communicate which time you are open, we have to hold the mirror image of your communication in our head, and black you out on either side of the time you say you are open, since we prefer to make mark you out, rather than in.
So that we can get your availability up to date and confirm you are still alive and getting our messages. If we get you marked out from your declination we then will likely not ping you unnecessarily for other work during the same time frame.
It means that the request came in at the last minute and the job should not be considered truly confirmed until the 2nd confirmation comes through indicating who your team will be. You should consider taking other work if it is made available to you. Ask for updates as you see fit.
How you manage everything on the job site is YOUR business but we suggest that you shoot us a text message or email so we can support you.
If you login to app.gridcheck.com and click on “Travel Charges” you will be able to insert your mileage in the “Miles” column for those jobs on the list where the customer pays mileage. For customers that don’t pay mileage the boxes will be greyed out. For customers that don’t pay mileage our standard practice is to include this information in the appointment confirmation.
If the job is eligible for mileage/travel, the data you enter on the Travel Charges tab will auto-populate on the invoice tab. Be sure to click “Update Now” before jumping back to the invoice tab.
When applicable, please enter your mileage on the Travel Charges Tab at app.gridcheck.com or text us with the numbers no later than Saturday, midnight, of the same week. If you can’t get to it, just ask, and we will get it entered for you.
ADDITIONAL COMPENSATION?
Yes. Sometimes we are able get time and a half for you; not typically double-time.
Later in the evening, after most jobs, you will get a request for feedback emailed to you. Include the information there or in a separate email to us. Try to reference the job number when possible.
If your client is a no-show please let us know.
Reasoning:
— There may be a misunderstanding about time or location which we can act on —
— We may be able to find out if the client is almost there or confirm otherwise —
— We almost always have reporting obligations to the organizational customer which we can’t satisfy if no-shows are not reported. This especially applies to educational settings and larger organizations where the department that submitted the request for service doesn’t have eyes on the receiving end of the service. —
Communicate with us and allow us to support you.
The individual staff monitoring support@networkinterpretingservice.com varies from hour to hour.