Do you accept credit card payments?
Yes, and for certain appointments, that is the only form of payment we accept.
How far in advance must I request service?
There are no rules. Request service at any time with as much notice as possible.
Who is responsible to pay for the interpreter?
Typically the business/organization. Rarely the individual.
Will I be invoiced for this service?
An agreement is established ahead of time and the organization does receive an invoice.
When can I expect that invoice?
The following week unless otherwise negotiated.
What forms of payment do you accept
Check, Credit Card, Direct Deposit (EFT)
Which forms of payment do you prefer?
Check or Direct Deposit. Credit Cards have fees and are a necessary evil.
Why do interpreters have to work in teams?
For occupational safety and quality assurance.
Why are kids always screaming when I talk to Lindsey?
They’re not, it’s just your imagination.
Lindsey is my favorite. How can I talk to her every time?
You can’t. This is a pipe dream.
Why are there different people responding to me on email from the NIS Office?
To improve response times and customer service, support@networkinterpretingservice.com is a shared inbox monitored by several staff members.
Can I request a specific interpreter?
Can I give anonymous feedback about an interpreter
Is feedback about an interpreter welcome?
More than welcome. Encouraged!
Is it support@getnis.com or support@networkinterpretingservice.com?
Either one is fine. They both come to the same inbox on our side.