Interpreters / Service Providers

Who do I contact if I have invoice questions?
What is the pay schedule?

Payments are put in the payment queue after 37 days and are processed on Fridays.

What is the best way to note/communicate my availability?

Shoot us a text message, an email, or login to Gridcheck and enter it there. A text message to us saying “please mark me out for XYZ” works fine! Our text number is 858-799-0123

Why is it important that I either accept or decline queries?

So that we can get your availability up to date and confirm you are still alive and getting our messages.

What do I do if my team does not show up?

How you manage everything on the job site is YOUR business but we suggest that you shoot us a text message or email so we can support you.

How do I know whether my appointment pays mileage?

If you login to Gridcheck and click on “Travel Charges” you will be able to insert your mileage in the “Miles” column for those jobs on the list where the customer pays mileage.  For customers that don’t pay mileage the boxes will be greyed out.  For customers that don’t pay mileage our standard practice is to include this information in the appointment confirmation. 

If I cover an appointment alone that should be teamed, may I request additional compensation?

Yes.  Sometimes we are able get time and a half for you; not typically double-time.

How do I share pertinent client information so that it gets passed on to future interpreters to assist in serving the client?

Later in the evening, after most jobs,  you will get a request for feedback emailed to you.  Include the information there or in a separate email you initiate to us.  Try to reference the job number when possible.

What do I do if my client does not show up on time?

Use your professional judgment and manage it according to your own business policies.  We recommend communicating this to us so we can support you and checking with the other on-site customers to figure out how to manage it.  (Demand Control Schema)

What do I do if I am running behind and will possibly be late to my appointment?

Communicate with us and allow us to support you

Why are there different people responding to me on email from the NIS Office?

To improve response times. support@networkinterpretingservice.com is a shared inbox.  

Customers

Do you accept credit card payments?

Yes, and for certain appointments, that is the only form of payment we accept. 

How far in advance must I request service?

There are no rules.  Request service at any time with as much notice as possible. 

Who is responsible to pay for the interpreter?

Typically the business/organization.  Rarely the individual.  

How far in advance do I need to request services?

Preferably before you even know the event is happening.  If that is not possible, then just as soon as possible after you learn of the need.  

Will I be invoiced for this service?

An agreement is established ahead of time and the organization does receive an invoice.

When can I expect that invoice?

The following week unless otherwise negotiated.

What forms of payment do you accept

Check, Credit Card, Direct Deposit (EFT)

Which forms of payment do you prefer?

Check or Direct Deposit.  Credit Cards have fees and are a necessary evil.

Why do interpreters have to work in teams?

For occupational safety and quality assurance.

Why are kids always screaming when I talk to Lindsey?

We’re not sure, but if you have concerns, here is the number for CPS: 867-5309

Lindsey is my favorite. How can I talk to her every time?

This depends a lot on how many other Mothers they have on the Family Court docket on any given day.  

Why are there different people responding to me on email from the NIS Office?

To improve response times and customer service, support@networkinterpretingservice.com is a shared inbox monitored by several staff members.

Can I request a specific interpreter?

Yes

Can I give anonymous feedback about an interpreter

Yes

Is feedback about an interpreter welcome?

More than welcome.  Encouraged!

Still have questions?