Interpreters / Service Providers
Payments are put in the payment queue after 37 days and are processed on Fridays.
Shoot us a text message, an email, or login to Gridcheck and enter it there. A text message to us saying “please mark me out for XYZ” works fine! Our text number is 858-799-0123
So that we can get your availability up to date and confirm you are still alive and getting our messages.
How you manage everything on the job site is YOUR business but we suggest that you shoot us a text message or email so we can support you.
If you login to Gridcheck and click on “Travel Charges” you will be able to insert your mileage in the “Miles” column for those jobs on the list where the customer pays mileage. For customers that don’t pay mileage the boxes will be greyed out. For customers that don’t pay mileage our standard practice is to include this information in the appointment confirmation.
Yes. Sometimes we are able get time and a half for you; not typically double-time.
Later in the evening, after most jobs, you will get a request for feedback emailed to you. Include the information there or in a separate email you initiate to us. Try to reference the job number when possible.
Use your professional judgment and manage it according to your own business policies. We recommend communicating this to us so we can support you and checking with the other on-site customers to figure out how to manage it. (Demand Control Schema)
Communicate with us and allow us to support you
To improve response times. support@networkinterpretingservice.com is a shared inbox.
Customers
Yes, and for certain appointments, that is the only form of payment we accept.
There are no rules. Request service at any time with as much notice as possible.
Typically the business/organization. Rarely the individual.
Preferably before you even know the event is happening. If that is not possible, then just as soon as possible after you learn of the need.
An agreement is established ahead of time and the organization does receive an invoice.
The following week unless otherwise negotiated.
Check, Credit Card, Direct Deposit (EFT)
Check or Direct Deposit. Credit Cards have fees and are a necessary evil.
For occupational safety and quality assurance.
We’re not sure, but if you have concerns, here is the number for CPS: 867-5309
This depends a lot on how many other Mothers they have on the Family Court docket on any given day.
To improve response times and customer service, support@networkinterpretingservice.com is a shared inbox monitored by several staff members.
Yes
Yes
More than welcome. Encouraged!
Still have questions?