Interpreters / Service Providers
Payments are put in the payment queue after 37 days and are processed on Fridays.
Email availability@networkinterpretingservice.com advising us when to mark you out for ongoing or one time blocks of time. You will not receive any reply from that address but someone will take care of blocking out the time on your availability grid. You may also text 858-799-0123 with the same information if that is more convenient for you.
So that we can get your availability up to date and confirm you are still alive and getting our messages.
How you manage everything on the job site is YOUR business but we suggest that you shoot us a text message or email so we can support you.
If you login to Gridcheck and click on “Travel Charges” you will be able to insert your mileage in the “Miles” column for those jobs on the list where the customer pays mileage. For customers that don’t pay mileage the boxes will be greyed out. For customers that don’t pay mileage our standard practice is to include this information in the appointment confirmation.
Yes. Sometimes we are able get time and a half for you; not typically double-time.
Later in the evening, after most jobs, you will get a request for feedback emailed to you. Include the information there or in a separate email you initiate to us. Try to reference the job number when possible.
If your client is a no-show please let us know.
Reasoning:
— There may be a misunderstanding about time or location which we can act on —
— We may be able to find out if the client is almost there or confirm otherwise —
— We almost always have reporting obligations to the organizational customer which we can’t satisfy if no-shows are not reported. This especially applies to educational settings and larger organizations where the department that submitted the request for service doesn’t have eyes on the receiving end of the service. —
Communicate with us and allow us to support you
To improve response times. support@networkinterpretingservice.com is a shared inbox.
See this blog posting.
Customers
Yes, and for certain appointments, that is the only form of payment we accept.
There are no rules. Request service at any time with as much notice as possible.
Typically the business/organization. Rarely the individual.
An agreement is established ahead of time and the organization does receive an invoice.
The following week unless otherwise negotiated.
Check, Credit Card, Direct Deposit (EFT)
Check or Direct Deposit. Credit Cards have fees and are a necessary evil.
For occupational safety and quality assurance.
They’re not, it’s just your imagination.
You can’t. This is a pipe dream.
To improve response times and customer service, support@networkinterpretingservice.com is a shared inbox monitored by several staff members.
Yes
Yes
More than welcome. Encouraged!
Either one is fine. They both come to the same inbox on our side.
The cost of service varies according to region and type of work. Contact us to get pricing information emailed to you.
Still have questions?