Customer FAQs

WHICH VIDEO PLATFORMS DO YOU USE?

Interpreters are available over all video platforms. (Zoom, MS Teams, WebEx, etc..) We can plug into your preferred platform or you can plug into ours.

HOW FAR IN ADVANCE MUST I REQUEST SERVICE?

There are no rules. Request service at any time with as much notice as possible.

WHO IS RESPONSIBLE TO PAY FOR THE INTERPRETER?

Typically the business/organization. Rarely the individual.

WHY DO INTERPRETERS HAVE TO WORK IN TEAMS?

For occupational safety and quality assurance reasons.

WHAT IS THE COST OF AN INTERPRETER?

The cost of service varies according to region and type of work. Contact us to get pricing information emailed to you.

WILL I BE INVOICED FOR THIS SERVICE?

An agreement is established ahead of time and the organization does receive an invoice.

DO YOU ACCEPT CREDIT CARD PAYMENTS?

Yes, and for certain appointments, that is the only form of payment we accept.

WHEN CAN I EXPECT THE INVOICE?

The following week unless otherwise negotiated.

WHICH FORMS OF PAYMENT DO YOU ACCEPT

Check, Credit Card, Direct Deposit (ACH)

WHICH FORMS OF PAYMENT DO YOU PREFER?

Check or Direct Deposit (ACH). Credit cards are fine but our 3rd choice because of the fees.

How DO I PAY BY CREDIT CARD, ACH, OR PAYPAL?

The emailed invoice should display a link for making a payment. If you do not have access to that email, we can take your payment over the phone or email you the invoice directly.

CAN I REQUEST A SPECIFIC INTERPRETER?

Yes

CAN I GIVE ANONYMOUS FEEDBACK ABOUT AN INTERPRETER

Yes

IS FEEDBACK ABOUT AN INTERPRETER WELCOME?

More than welcome. Encouraged!

IS IT SUPPORT@GETNIS.COM OR SUPPORT@NETWORKINTERPRETINGSERVICE.COM

Either one is fine. They both come to the same inbox on our side.

MUST ASL INTERPRETERS BE LICENSED TO WORK?

As of April 2022, these States have licensing requirements: Alabama, Arizona, Arkansas, Idaho, Illinois, Iowa, Kentucky, Maine, Maryland (2026), Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Rhode Island and Wisconsin. (If we have missed a State please let us know)

WHICH STATES HAVE INTERPRETER REGISTRATION REQUIREMENTS:

As best we can tell, as of April 2022, the following States have registration requirements: Connecticut, Kansas, Mississippi, Nevada, Pennsylvania, South Dakota and West Virginia. (If we have missed a State please let us know)

HOW ARE HOME HEALTH VISITS MANAGED?

For home health visits, we ask that you meet the interpreter outside the residence and approach the door together. This ensures there is no confusion about who was already inside. To help coordinate the meeting, we will collect your cell phone number and share the interpreter’s as well.