Our History

Established in San Diego in 1988, Network Interpreting Service is one of the earliest private sign language interpreting referral agencies in the United States.

Our Mission & Philosophy

Our mission has always been simple: To improve the lives of those we work with and those we serve through flexibility, hard work, and quality service.  We strive to make this a reality by listening to our employees, our customers, and our suppliers and responding in ways that show how much we care.  

 

400,000+
SCHEDULED APPOINTMENTS
6510
DEAF CLIENTS SERVED
1,000,000+
SERVICE HOURS
90%
JOB FILL RATE

Timeline

OUR COMPANY WAS FOUNDED
1988
OUR COMPANY WAS FOUNDED

Our company was founded in San Diego, California, in 1988.

EXPANDED TO IDAHO
1993
EXPANDED TO IDAHO

In 1993 the founder and president moved to Idaho for family reasons while the vice president remained in San Diego.  

GRIDCHECK COMPLETED
2004
GRIDCHECK COMPLETED

In 2004 we began using Gridcheck for scheduling and management of the business. Not long after this we began leasing the software to other organizations.  

GOING VIRTUAL
2010
GOING VIRTUAL

We’ve always had several employees working from home, but in 2010 we went completely virtual, closing our office in Burley, Idaho, and allowing all of our employees to work from home. 

TEAM

Cliff Hanks
President
Cliff Hanks

Cliff is our fearless President and man-at-large-in-charge.  He started NIS in 1988 with a pencil, pad, and scheduling via pay phones between interpreting assignments.  He has grown NIS over the past 28 years with true kindness and compassion, and a sense of humor that we all love.  He’s a master story teller, an open and supportive leader, will take any idea into consideration, and is nearly impossible to get a hold of.  When Cliff is not researching and testing yet another app for us to use, he spends his time graciously handling the tasks that his team lovingly assigns him.

Suzy Medina
Vice President, Operations
Suzy Medina

Suzy has been with NIS since 2005, in the capacities of Staff Interpreter, Outreach Coordinator, Public Relations Director, Customer Service Director, and is currently the Vice President of Operations. She oversees all aspects of scheduling and customer service, and is the office-designated spell checker and user of big words. She likes to keep the office environment fun; an easy task given the productive and competent scheduling team she oversees. When she is not in the process of changing her job title, she spends her time raising teenagers and trying to take in as much live music as possible.

Naomi Sheneman
Vice President, Business Affairs
Naomi Sheneman

Naomi has been with NIS since 2008 starting as Kaizen Director and then was promoted to Vice President of Business Affairs in September 2015.  She loves details and connecting the dots in everything within the company.  We send anything involving numbers her way, as she somehow seems to be able to create and calculate spreadsheets in her head. Naomi has taken full advantage of our virtual company; she has lived in four states during her tenure with NIS so far, and has worked from all over the world. We never know where she’ll end up next!  She is a proud cancer survivor and a self-proclaimed nerd as she works on her doctorate in Interpretation. When she’s not practicing yoga in India or scaling the Canada National tower, she enjoys cooking, writing, and cuddling with her adorable dog, Chocolate.

Lindsey Udy
Executive Assistant
Lindsey Udy

Lindsey became part of the NIS team in 2005, shortly after she married and relocated to a thumbnail of a town in rural Idaho.  NIS was her saving grace as the work filled her days with more conversations than she was having with the cows.  She is our Executive Assistant, but also our jack-of-all-trades who fills in anywhere she is needed. Our team relies on her to fearlessly jump in and get projects done. Since her early days with NIS her family has expanded to six children, giving her plenty of daytime visiting. When she is not signing contracts or chasing kids, she enjoys running, and will watch or play any sport she can get her hands on.

Shawn Jensen
Lead Scheduler
Shawn Jensen

Shawn joined NIS in 1997; the first of the office team to be hired. Coordinating interpreting services at that time took place only in San Diego, and she worked alongside Cliff in an office with two banquet tables. Shawn has ebbed and flowed in her duties over the past 20+ years, and is now our Lead Scheduler. She is the first one we go to with questions because of her plethora of knowledge, and our scheduling team has voted her most likely to remain calm and neutral in a crisis. When the last email has been sent for the day, her life is filled with being a wife, mother and mimi.

Loralee Boden
Scheduling Associate
Loralee Boden

Loralee started working with NIS in 2009 answering phones at all hours of the night. She joined the team as a Scheduling Associate in 2010, and is currently our all things after hours guru. Her special powers include being able to find any email that has ever come through our scheduling office, and waking from a dead sleep to schedule an after hours request. In all honesty, we are not entirely sure she actually does ever sleep. When this country girl is not answering your call, she loves every moment of being a wife, mother and grandmother.

Kristi Kulik
Accounts Receivable
Kristi Kulik

Kristi is a small town girl, turned city girl, turned country girl. She first joined NIS for a time in 2003 as an Administrative Assistant while living in San Diego and then rejoined NIS in early 2015 after moving to Idaho (as a way to cope with the desolation) and is now the lead in our billing department. She also helps out with scheduling intermittently or any time the rest of the team goes on retreat to the Caribbean.   Her cheerful attitude and sense of humor keep us laughing day in and day out. Kristi lives on a 100 year old small family owned farm. She spends her days juggling three beautiful little girls, the work that comes with living on 80 acres, and her sanity.

Elizabeth Boden
Scheduling Associate
Elizabeth Boden

Elizabeth (Liz) has been with NIS since 2015 as a Scheduling Associate and is the newest member of the NIS scheduling team. She is an Idaho transplant via Southern California, and also happens to be married to one of Loralee’s 32 sons. She is the team proclaimed master of the office phones and is willing to jump in and learn how to do anything that needs to be done. We love her positive can-do attitude just about as much as she loves her animals. She is the proud mama to one cow, one goat, two chickens, one cat and a dog. 

If you have an established relationship with us, thank you!
If you haven’t worked with us before, please be in touch!